Frequently Asked Questions
WHAT DO WE DO?
We offer an easy way to request, manage and monitor online Wash & Fold and Dry Cleaning services directly from our mobile app or website. We help our customers simplify their lives by removing one more task from their to-do list and making them look their absolute best.
HOW DOES THE PROCESS WORK?
Users schedule an order using our mobile app or website. Our driver will arrive during the selected two-hour window to collect the garments. We take them to be professionally cleaned at our facility. And we will drop off the cleaned garments 72 hours later. Customers are able to view the status of their order every step of the way through the mobile app or website.
HOW DOES THE REUSABLE GARMENT BAG WORK?
Before the two-hour pick-up window, customers place their garments in their Wylo reusable garment bag. If this is a customer’s first order, he/she may put the clothes in any bag, and you will receive a complimentary Wylo garment when we return the cleaned garments. This bag can be used on every following order.
HOW CAN I PAY FOR MY ORDER?
We accept all major debit and credit cards (VISA, MasterCard, Discover, Diners Club, and American Express). After registration, customers can add their preferred card(s) to their accounts to have the card automatically charged when placing an order.
DO YOU HAVE A REFERRAL PROGRAM?
Yes, we do. Ask your friend to include your name in the comment section while placing the first order
and both will receive 10% discount.
After referring 10 friends, you will receive up to $25 dollars off in your next order.
WHAT TIMES DO YOU PICK UP AND DELIVER?
Wylo picks up and delivers 7 days a week, from 3:00 p.m. to 9:00 p.m . Upon registration, customers can place a new order and select their desired 2 hour time window for both pick-up and delivery. Same day pick-ups cannot be accommodated.
WHAT IS THE TURNAROUND TIME FOR MY CLOTHING?
Orders are cleaned and returned within 72 hours.
Next Day Option
If you need your garments to be delivered Next Day, simply select the “Next Day” icon in the Garment selection area and your order will be delivery the following day between 7 pm and 9 pm. This option is available Monday through Friday only. If you place the order during the weekend, we will deliver it on Monday. If you are not home, please make sure you have a hook on your door to leave the order.
WHAT HAPPENS IF THE ORDER DOES NOT MATCH THE GARMENT COUNT?
In the unlikely event that a customer’s order does not match their garment count, Wylo will reach out as soon as possible to help each customer move their order forward.
CAN I RECEIVE MY DELIVERY TO A DIFFERENT ADDRESS FROM WHERE I RECEIVED MY PICKUP?
After registration, customers are able to add multiple addresses to their accounts as long as they are within Wylo’s service area. Customers have complete freedom to choose when and where their clothes are picked up and delivered.
IS THERE A MINIMUM ORDER AMOUNT?
Yes. In order to maintain our service of Free Pick-up and Delivery, all orders must be $20 or more.
CAN I CHANGE MY ORDER?
Absolutely! Customers are able to edit pick-up and delivery addresses, and time windows before the day of pick-up. Changes made after midnight on the day those clothes are scheduled for pick-up or delivery will not be processed.
CAN I CANCEL MY ORDER?
Sure! Cancellations made after midnight on the day the clothes are scheduled for pick-up will not be processed.
IS THERE A PICKUP OR DELIVERY FEE?
Never! Our pick-up and delivery services are always FREE.
WHAT HAPPENS IF I MISS A PICKUP/DELIVERY?
Wylo will send an email notification prompting the cutomer to re-schedule the pick-up and/or delivery using the Wylo website or mobile app. Wylo charges a $5 fee for rescheduling due to a missed pick-up or delivery.
DO I NEED TO BE HOME DURING PICKUP/DELIVERY?
Of course not! Customers can provide Wylo with special instructions concerning pick-up and delivery locations. As long as the requested area is secure, Wylo will pick-up and deliver garments where the customer pleases.
Once pick-up or delivery has been made, Wylo will not be held responsible or liable for the loss or damage of any items. It is the customer’s responsibility to ensure the safety of items before or after pick-up or delivery by Wylo.
WHAT IF MY GARMENTS ARE LOST OR DAMAGED?
In the event that garments are lost or damaged, please contact Wylo as soon as possible to investigate the incident immediately. If Wylo is responsible, rest assured that we will make it right. For more information, please read our terms of service.
WHAT IF I HAVE A STAIN OR SPECIAL CARE INSTRUCTIONS?
Upon placing the order, customers are able to include special instructions in the “Comment” section.
DO YOU OFFER GREEN OR ORGANIC CLEANING PRODUCTS?
Yes, of course! We use green and organic cleaning products for each and every order.
WHAT ARE YOUR SUPPORT HOURS?
Customers can reach us via email at firstname.lastname@example.org 24/7 and can expect quick and thorough responses to all inquiries.